Customer Care

Secure and efficient logistics to keep your products at the right temperature, from start to finish.

You can track your shipment using our website, mobile app, or by calling customer service. Enter your tracking number to get real-time updates on your package location and delivery status.

If your shipment is delayed, please contact our customer support team with your tracking number. We'll investigate the issue and provide you with updated delivery information and resolution options.

You can schedule a pickup through our website, mobile app, or by calling our customer service. Provide your pickup address, preferred time slot, and package details for a seamless pickup experience.

Standard delivery times vary by distance and service type. Local deliveries typically take 1-2 business days, regional deliveries take 2-4 business days, and long-distance deliveries take 3-7 business days.

Yes, DTDC provides proof of delivery including recipient signature, delivery timestamp, and location details. You can access this information through our tracking system or request a delivery confirmation report.

We accept various payment methods including credit cards, debit cards, net banking, UPI, digital wallets, and cash on delivery for eligible shipments

Refund requests can be initiated through our website or by contacting customer support. Processing time varies depending on the payment method used and typically takes 5-7 business days.

Payment details can be modified before the shipment is processed. Contact our support team immediately if you need to change payment information for your booking.

No, we provide transparent pricing with no hidden charges. All applicable fees including fuel surcharge, handling charges, and taxes are clearly mentioned during booking

Yes, invoices are automatically generated for all shipments and can be downloaded from your account dashboard or requested via email from our customer support team.

You can create an account by visiting our website or mobile app. Click on "Sign Up" and provide your basic details including name, email, phone number, and address information.

Click on "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link via email to create a new password.

Log in to your account and go to "My Profile" section. You can update your personal information, contact details, and delivery addresses from there.

Yes, you can add multiple delivery addresses to your account. Go to "Address Book" in your profile settings to add, edit, or delete addresses for convenient booking.

To delete your account, contact our customer support team with your account details. Please note that account deletion is permanent and cannot be undone.

Try clearing your browser cache and cookies, check your internet connection, or try using a different browser. If the issue persists, contact our technical support team.

Ensure your documents are in supported formats (PDF, JPG, PNG) and under the file size limit. Check your internet connection and try uploading again. Clear browser cache if needed.

Try force-closing and reopening the app, restart your device, or update the app to the latest version. If the problem continues, uninstall and reinstall the app.

Check your spam/junk folder first. Ensure your email address is correct in your account settings. Add our email domain to your safe sender list to receive notifications.

Verify you've entered the correct tracking number. Try refreshing the page or accessing it from a different device. If the error persists, contact our support team for assistance.

FAQs